Terms of Service

These Terms of Service govern your use of junk removal services provided by It's Gone Junk Removal.

1. Service Agreement

By booking a service with us, you agree to these Terms. We reserve the right to refuse service if any conditions are deemed unsafe or unlawful.

2. Customer Responsibilities

  • Provide accurate information about the items to be removed

  • Ensure access to the pickup location

  • Ensure items do not include hazardous materials unless previously agreed upon

3. Pricing

Prices are based on the volume, weight, and type of materials. A quote may be provided in advance, but final pricing is confirmed upon arrival and inspection.

4. Scheduling and Cancellations

  • Appointments must be scheduled in advance.

  • Cancellations must be made at least 24 hours before your appointment to avoid charges.

5. Limitation of Liability

We are not responsible for:

  • Damage to property due to improper disclosure or unsafe conditions

  • Items left behind due to customer inaccessibility or error

6. Right to Refuse Items

We reserve the right to refuse to remove items that are:

  • Hazardous or illegal

  • Not disclosed at the time of booking

  • Beyond the scope of a standard junk removal service

7. Changes to Terms

We may update these Terms at any time. Continued use of our services means you accept the revised Terms.